Nazareth Home Receives 2022 Customer Experience Award from Pinnacle Quality Insight
Nazareth Home has received Pinnacle Quality Insight’s 2022 Customer Experience AwardTM, qualifying in the category of skilled nursing facility. The award signifies Nazareth Home’s continued dedication to providing best-in-class healthcare services for seniors.
The customer satisfaction report by Pinnacle Quality Insight is designed to measure residents’ satisfaction with regard to their quality of care and quality of life.
The Highlands and Clifton Campuses both received awards for skilled care. The Highlands Campus was also awarded for its personal care program. To qualify for the Pinnacle Customer Experience Award™, Nazareth Home had to score in the top 15 percent of the nation across a 12-month average. Out of 2,700 care providers and 150,000 customer interviews, only those facilities that scored in the 85th percentile or higher received an award.
President/CEO of Nazareth Home, Mary Haynes, described receiving this recognition as a great honor, stating that the organization’s priority is keeping the residents safe, healthy and engaged.
“We are thrilled to be awarded for providing an environment that engages employees to deliver award-winning care where elders can thrive, and families can feel confident their loved one is receiving the best care,” said Haynes. “We are making our mark on the national scale by providing exceptional person-centered care to the elders we serve at both our locations.”
Throughout its long history of serving the community, Nazareth Home has placed a strong emphasis on ensuring that the individual needs of every resident are met. A sampling of Nazareth Home’s residents and their families participated in monthly telephone interviews that included open-ended questions, as well as opportunities to rate Nazareth Home in specific categories. Every month, Nazareth Home gathers its real-time survey results to gain a better understanding of the residents’ needs and make enhancements when necessary.
It takes a village, and that is most certainly the case at Nazareth Home. Our campuses thrive because of the selflessness and service of our volunteers. These special people help us provide the person-centered care we are known and loved for at both locations.
Nazareth Home is a nonprofit long-term care facility offering skilled, personal and memory care, along with inpatient and outpatient rehab. Being a nonprofit means we do not have a corporate owner or board of directors taking profits from our operation. However, it also means that we can’t pull resources from a corporate owner for improvements, updates or new technology. For this reason, we created the Nazareth Homes Foundation in 2020.
Give for Good Louisville is right around the corner, and we would love to have your help supporting Nazareth Home and the elders who live here. This year we are raising funds to purchase a wheelchair-accessible van to be used at both campuses.
Nazareth Home is excited to announce a new apprenticeship program for employees called Nazareth Home Forward. The program will allow staff to grow within their positions while gaining more expertise and earning potential. 
Nazareth Home is pleased to announce the appointment of Rhonda Smith as the administrator of the Clifton Campus. Smith will be responsible for ensuring overall excellence for the campus.
